Anti-Spam Service: Advanced Troubleshooting and Diagnostics
Advanced users and local support staff: If you want to know more details about the CanIt Pro System, please see the technical users guide https://antispam.osu.edu/CanIt-PRO-Users-Guide.pdf
Following are some additional troubleshooting tips and information:
Viewing the the header area when logged in and using the expert interface can help diagnose some problems. While looking at the header, you should see the following centered and at the top of most pages:
You have write permission in the Spam database.
Viewing stream: name.#
If something different appears, the default stream has not been set correctly. Here are two examples:
You have write permission in the Spam database.The previous example shows how the header appears by default, before a person chooses to allow the antispam system to trap mail. If the goal is to actually allow the system to function, the default stream will have to be set to a name.# as in the Set Your Default Stream section of the antispam introduction article.
Viewing stream: name.# (Redirected to 11_tagonly_no_subject)
You have write permission in the Spam database.This heading is usually caused by going back to the Simple Interface and clicking on "Set Spam-Scanning Level" when no option is selected and will result in some people getting an error when trying to send this person mail. SMTP Error 4.3.2 Please Try Again Later
Viewing stream: name.# (Redirected to)
Recommended settings have been established. These settings will default for users before they begin actively start using the central antispam system. Users can update their default settings with caution, if desired.
Preferences - Preferences (Personal)
- Number of entries to display per page - 50
- Show link for one-shot messages - No
- Sort messages by - Date
- Sort order - Descending
- Method for choosing spam-trap actions - Drop-down list
- Show relay column in trap display - Yes
- Show recipient column in trap display - Yes
- Preferred image format - png
- Show the 'Actions Taken' page - Yes
- Use simplified GUI - No
- Limit for COUNT queries - 10001
- Show statistics table on login screen - Yes
- Help Level - Beginner
- Hide help text by default - Yes
Preferences - Stream Settings
- Automatically reject messages scoring more than this amount - 100
- Auto-reject messages scoring more than this amount without creating an incident - 1000000
- Spam threshold - 6
- Maximum allowable message size (kb) -- 0 means unlimited - 0
- Hold messages from hosts in administrator's real-time 'Hold' blacklist - Yes
- Reject messages from hosts in administrator's real-time 'Reject' blacklist - Yes
- Only accept mail for accounts in the Valid Recipients table - No
- Handing for messages containing Windows executables - Accept
- Only tag -- do not hold any messages - No
- Convert any 'Reject' settings to 'Hold' in tag-only mode - No
- String to put in tagged messages - leave blank
- String to put in subjects for approved messages - leave blank
- Inherit rules from 'default' stream - Yes
- Permit use of auto-whitelisting - Yes
- Send e-mail notification of pending message - Yes
- E-mail address for notification of pending message - Auto-populate with users e-mail address
- Plain-text boilerplate to append to messages - leave blank
- HTML boilerplate to append to messages - leave blank
- Enable Bayesian analysis - Yes
- Inherit Bayes training history from these streams - leave blank
- Add training links to messages to train Bayesian analyzer - Inline
- Add link link to messages even if whitelisted - Yes
- Add training links in message headers - No
- Remove pre-existing Bayesian training links from incoming mail - Yes
- Only train on error when spam corpus reaches this size - 100
- Score below which to auto-learn as non-spam - 0
- Score above while to auto-learn as spam - 100
Current Record: 2745
Create Date: 09-29-2005
Last Reviewed: 05-14-2007
Home
