Carmen: Shibboleth.shire / Web Login Service Failure [Users]
Users who try to bookmark http://carmen.osu.edu will often bookmark a server-generated URL that is both long and largely unreadable. This URL is packed with server-side session information that is used by Shibboleth to satisfy a number of hidden requirements.
Occasionally, the Shibboleth site will be upgraded to a new version. When this happens, all bookmarks that use the overlong URL will likely be made obsolete, and the user will instead be shown the error page: https://carmen.osu.edu/Shibboleth.shire . They may also receive an error which includes an org.opensaml.SAMLException and "Web Login Service failure at (/shibboleth/HS)"
Users who experience this problem should refresh their bookmarks. Ideally, they should edit the bookmark to point to http://carmen.osu.edu instead, since this page will not change during a routine upgrade.
Current Record: 2758
Create Date: 10-06-2005
Last Reviewed: 09-04-2007
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