Student Center Frequently Asked Questions
Below are answers to some frequently asked questions about the Student Center. If you have additional questions, please submit them to sis@osu.edu.
Student Account/Student Financials
- How do I read my Statement of Account?
- How do I interpret the information on the main Student Center page?
- How do I sign up for TOPP (Tuition Option Payment Plan)?
- Who placed the hold on my account and what do I do about it?
- How do I set up direct deposit for account refunds?
- What is the deadline for my Student Health Insurance to be paid? Will my coverage be dropped if I don't pay by that date?
- How does my Graduate Fee Authorization, Fellowship, Student Health Insurance subsidy, or payroll deduction appear on my Statement of Account?
Accessing/Navigating the Student Center
- What information is available via the Student Center in the SIS?
- Is the Student Center replacing Buckeye Link?
- How can I get to the Student Center?
- What password do I use to access the Student Center?
- What if I don’t know/forgot my password?
- Do I have to change my password periodically?
- How do I get help with SIS?
- I used to open multiple tabs in my Internet browser so I could search for classes in one window and enroll in another. When I try to do that in SIS, I get an error and it tells me to “return to the current page.” How can I open multiple tabs or windows in SIS?
- When I try to open a page in the Student Center, I hear a funny noise and nothing happens.
- How can my advisor help me when I have questions about the Student Center?
- How do I move around in the Student Center?
Grades
- I heard that faculty will be able to post assignment grades in SIS. Is that taking the place of Carmen?
- Will students be able to see grades by assignment in the SIS?
Enrollment/Classes and Courses
- How do I know if a class is open, waitlisted, or closed?
- I don’t have an enrollment appointment. What should I do?
- I used to be able to search all classes in a department, but the SIS won’t let me see all classes in a department at the same time.
- What happened to the course number suffix? (D=distance learning, B=bridge course, etc.)?
- When I search for a class, I see all sections of that class (Recitation, Lecture, Lab, etc.). How do I know which one to enroll in? How can I tell which sections are connected to which (i.e. which Recitation goes with which Lecture)?
- Why do only 3 classes show up when I search for classes?
- I used to see all the class availabilities (i.e. number of seats available) at once; how can I see them in SIS?
- How do I access my Shopping Cart before my enrollment window opens? I’d like to line up all my classes ahead of time and then enroll in them all at once when my window opens.
- I’m viewing the wrong term. How do I switch terms?
- How do I know my position on the waitlist?
- What do the symbols mean when I try to add a class?
- Do I have to add all my classes at once, or can I do them one at a time so I have a better chance of getting in before they fill up?
- I received an error message when I registered but the message doesn’t give much information. How do I know what it really means?
- How do I search for courses or classes that meet General Education Requirements (GECs)?
- I have a form to waive requisites, time conflicts, etc. What do I do now?
- I have instructor permission for a class. Can I take that to my college office for posting prior to my enrollment appointment opening?
Student Health Insurance
- I used to be prompted to enroll in Student Health Insurance when I registered for classes. Why doesn’t SIS ask me about insurance?
- What is the deadline for my Student Health Insurance to be paid? Will my coverage be dropped if I don't pay by that date?
- How does my Graduate Fee Authorization, Fellowship, Student Health Insurance subsidy, or payroll deduction appear on my Statement of Account?
Personal Information
Holds
To Do List
General
- Who chose the blue color scheme for SIS?
- Who came up with the green/yellow/blue color scheme for the Class Status?
How do I read my Statement of Account?
Instructions on interpreting your student account information are available in the Student Center Reference Guide at https://assist-erp.osu.edu/sis/WebHelp/studentcenter/sf/sf_account_inquiry.html.
How do I interpret the information on the main Student Center
page?
Instructions are available in the Student Center Reference Guide at https://assist-erp.osu.edu/sis/WebHelp/studentcenter/student_center_picture.html. Click the area of the
Student Center that you wish to learn more about.
How do I sign up for TOPP (Tuition Option Payment Plan)?
Instructions for signing up for TOPP are available in the Student Center Reference Guide at https://assist-erp.osu.edu/sis/WebHelp/studentcenter/sf/sf_account_inquiry.html#paymentplan.
Additional information on TOPP:
- TOPP runs from Autumn through Summer.
- Beginning in Autumn 2009, the TOPP fee will be $10/quarter (previously $35/year).
- If you are currently enrolled in TOPP for the 2008-2009 academic year, you cannot sign up for TOPP again until Autumn term; you can sign up again after autumn fees are assigned in August.
- TOPP is not available to Law students and students who have third party contracts (where a sponsor is paying your fees)
- Sponsored students who are interested in TOPP should contact the Office of the University Bursar.
Who placed the hold on my account and what do I do about
it?
Instructions for viewing holds are available in the Student Center Reference Guide at https://assist-erp.osu.edu/sis/WebHelp/studentcenter/general/holds.html. Refer to the
“Instructions” section for information on how to resolve the hold. Note that Ohio State personnel may refer to
Holds as "Negative Service Indicators"--this is just another term for Holds.
How do I set up direct deposit for account refunds?
Instructions for setting up direct deposit through SallieMae are available in the Student Center Reference Guide at https://assist-erp.osu.edu/sis/WebHelp/
studentcenter/sf/sf_account_refund.html.
What is the deadline for my Student Health Insurance to be paid? Will my
coverage be dropped if I don't pay by that date?
The Summer term deadline for payment of student fees is July 7 for all students except Law (for Law students, the
Summer deadline has already passed). On that date, the Office of the University Bursar will follow standard procedures to
pursue payment of your past-due account. Student Health Insurance is not automatically dropped for non-payment.
How does my Graduate Fee Authorization, Fellowship, Student Health Insurance subsidy, or payroll deduction appear on my Statement of Account?
Refer to Graduate Fee Authorizations and Your SIS Statement of Account to learn how Fee Authorizations and Student Health Insurance appear on your Statement of Account.
What information is available via the Student Center in the
SIS?
The Student Center is a student’s access point to class searches and class details, academic information,
student financial aid, student financials account information including billing and payments, holds, any To Do
lists (used, for example, by Student Financial Aid, to list the documentation needed to complete an application), the
weekly schedule, and contact information.. Full step-by-step procedures are available in the Student Center
Reference Guide, https://assist-erp.osu.edu/sis/WebHelp/studentcenter/.
Is the Student Center replacing Buckeye Link?
No; it works hand-in-hand with Buckeye Link to provide web services to students. Visit Buckeye Link first to sign
into the Student Center (see question 4, below). Many frequently-used services are available directly from either
Buckeye Link or the main page of the SIS Student Center.
How can I get to the Student Center?
The Student Center is linked from the Current Students page of Buckeye Link, buckeyelink.osu.edu. Simply click the Student Self-Service Center link and
then sign in using your OSU Internet Username (name.#) and Password. In addition, many student web services are
linked directly from Buckeye Link: these are “inside” the Student Center, but you bypass the main Student
Center page when accessing them.
What password do I use to access the Student
Center?
Use your OSU Internet Username (name.#). Refer to https://acctmgt.service.ohio-state.edu/Password.html if you
have questions about your OSU Internet Username and Password.
What if I don’t know/forgot my password?
Refer to https://acctmgt.service.ohio-state.edu/Password.html if you
have questions about your OSU Internet Username and Password.
Do I have to change my password periodically?
No, but you are free to change your password whenever you wish. For more information about your OSU
Internet Username and Password, refer to https://acctmgt.service.ohio-state.edu/Password.html.
How do I get help with SIS?
There are many resources available to provide support for SIS:
1.
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Your first resource is the Student Center Reference Guide available at |
2.
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As with Buckeye Link today, if you have questions about specific services, you can contact the appropriate university office (Registrar, Financial Aid, Bursar, or your college office). |
3.
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If you have technical problems with the Student Center itself, contact 8Help. |
| 4. | If you have general questions, comments, or suggestions regarding the Student Information System, send an email to sis@osu.edu. |
I used to open multiple tabs in my Internet browser so I could
search for classes in one window and enroll in another. When I try to do that in SIS, I get an error and it tells
me to “return to the current page.” How can I open multiple tabs or windows in SIS?
Multiple tabs/windows are not supported in Self-Service pages (including the Student Center and Faculty Center).
When I try to open a page in the Student Center, I hear a
funny noise and nothing happens.
You may have a pop-up blocker installed on your computer. If so, you don’t have to turn off the pop-up blocker;
you just have to configure it to allow pop-ups for this particular site. Internet Explorer has a default pop-up
blocker that often interferes with SIS; click the yellow information bar at the top of the page and select
“Always Allow” from the pop-up menu. Other browsers and toolbar add-ons may include their own pop-up
blockers; most have a convenient method to add trusted sites.
How can my advisor help me when I have questions about the Student
Center?
Advisors have a similar view of your record in their Student Services Center and can help you with you questions. Be
patient: remember that advisors, too, will be learning the complexities of a new system.
How do I move around in the Student Center?
Use the dropdown box located in the upper right or lower left corner. Make your selection and then click the Go
button. You may move from tab to tab by clicking on the tab at the top of the page or use the links at the bottom.
I heard that faculty will be able to post assignment grades in SIS.
Is that taking the place of Carmen?
Faculty will have the option to post assignment grades in either Carmen or the SIS Gradebook.
Will students be able to see grades by
assignment in the SIS?
If a faculty member chooses to use the SIS Gradebook and marks the assignment as visible to the student, the
student can click on Assignments in the Student Center to check his or her Gradebook information. If your
assignment grades are posted in Carmen, you can access them in Carmen as you do now.
How do I know if a class is open, waitlisted, or
closed?
Each class links to a Class Detail page that includes a Status indicator with a color code. The Status indicator
indicates whether a class is open (
I don’t have an enrollment appointment. What
should I do?
You should contact your college office.
I used to be able to search all classes in a
department, but the SIS won’t let me see all classes in a department at the same time.
Due to performance constraints, it is not possible to search the SIS for all classes in a department when the number of
“hits” exceeds 300. You can set broad limits by searching for classes greater than / equal to a
certain number (i.e. all classes at or above the 400 level) or less than / equal to a given number (i.e. all classes at
or below the 300 level). Refer to https://assist-erp.osu.edu/sis/WebHelp/
studentcenter/sr/sr_course_catalog.html for more information on searching for classes.
What happened to the course number suffix? (D=distance
learning, B=bridge course, etc.)?
Instruction Mode takes the place of course number suffixes in SIS. You can search by Instruction
Mode using the Additional Search Criteria within the main Class Search page. Instruction Mode it is also visible
from the Class Detail page for each class.
When I search for a class, I see all sections of that
class (Recitation, Lecture, Lab, etc.). How do I know which one to enroll in? How can I tell which sections are
connected to which (i.e. which Recitation goes with which Lecture)?
Component types (lecture, lab, recitation) are linked. Selecting one will autoenroll you in the other corresponding
components. If you must separately select a component related to your initial selection, you will be prompted to do so.
Associated components are grouped together when the class search results are returned. You can confirm your selection
in the next enrollment step, where all components are listed.
Refer to
https://assist-erp.osu.edu/sis/WebHelp/
studentcenter/sr/sr_course_catalog.html for more information on enrolling in classes.
Why do only 3 classes show up when I search for
classes?
This is a system default; click View All Sections in the blue header bar of the Class Search Results
to see all sections that match your search criteria. You may also scroll through the results by using the left
and right arrows. Refer to https://assist-erp.osu.edu/sis/WebHelp/
studentcenter/sr/sr_course_catalog.html for more information on enrolling in classes.
I used to see all the class
availabilities (i.e. number of seats available) at once; how can I see them in SIS?
SIS displays the Status indicator in the initial Class Search Results; this informs you whether a class is Open,
Closed, or Waitlisted. To see the number of seats available, click the Section link to view the Class Details.
Refer to https://assist-erp.osu.edu/sis/WebHelp/
studentcenter/sr/sr_course_catalog.html for more information on enrolling in classes.
How do I access my Shopping Cart before my enrollment
window opens? I’d like to line up all my classes ahead of time and then enroll in them all at once when my
window opens.
The Shopping Cart is unavailable before your enrollment window opens.
I’m viewing the wrong term. How do I switch
terms?
Many functions begin with a “Select Term” window that limits your current view to a specific term. Many
pages have a “Change Institution or Term” button that allows you to easily select a different term, or you
can return to the main Student Center page and navigate back to the function where you began, so you can select a
different term.
How do I know my position on the
waitlist?
Go to your Class Schedule and click Show Waitlisted Classes where you will see the classe(s) for which you are wait listed
and your position.
What do the symbols mean when I try to add a
class?
A green checkmark indicates the class was successfully added and the red X indicates the class was not added.
Do I have to add all my classes at once, or can I do
them one at a time so I have a better chance of getting in before they fill up?
You can add your classes individually or as a group.
I received an error message when I registered but the
message doesn’t give much information. How do I know what it really means?
Read the message closely for meaning. Often, the class detail can help you to understand the requisites and other
requirements you need to meet before you can enroll in the course.
How do I search for courses or classes that meet General
Education Requirements (GECs)?
Use the Course Attribute and Course Attribute Value search fields, which are available in
both Course Catalog Search and Class Search (expand the Additional Search Criteria section to view them in
Class Search). Look up and select “GEC” as the Course Attribute and then look up
and select the appropriate requirement (“Historical Survey”, “Literature”, etc.) as the
Course Attribute Value. Note that GECs vary across different majors and colleges, so make sure you verify
your GEC choices with your advisor or college office. Refer to https://assist-erp.osu.edu/sis/WebHelp/search/course.html for more information on Course Search, or https://assist-erp.osu.edu/sis/WebHelp/search/class.html for more information on Class Search.
I have a form to waive requisites, time conflicts,
etc. What do I do now?
You should take the signed form to your college office for posting after your enrollment appointment has started.
I have instructor permission for a class.
Can I take that to my college office for posting prior to my enrollment appointment opening?
No, you cannot have permission pre-posted. You will need to take you form to your advisor after your enrollment appointment
begins. If you have questions about the process in your college, contact your advisor.
I used to be prompted to enroll in Student Health
Insurance when I registered for classes. Why doesn’t SIS ask me about insurance?
The Student Health Insurance selection process in SIS is separate from the registration process. Refer to https://assist-erp.osu.edu/sis/WebHelp/student
center/shi/shi_intro.html for more information about selecting Student Health Insurance.
I updated my address in the
Student Center, but I’m still getting communications at my old address, OR I can’t change my address in the
Student Center.
If you are a continuing student, you should continue to update your contact information in the existing system (using
the Change Addresses link in Buckeye Link) until June, after which we transition from the existing system to SIS.
This is a temporary solution to avoid issues with conflicting information, specifically related to Commencement.
How do I know what to do to resolve a
Hold?
Click on the Hold and you will see additional details, including who to contact to resolve the hold.
I completed the admission condition on my To Do List,
but it is still there. Why?
Admission conditions will be marked as complete in the Student Records Milestone section.
Who chose the blue color scheme for
SIS?
SIS is based on a commercial software product and contains a number of delivered features, including the color
theme. Changing these delivered features would require a substantial modification to the system, necessitating
additional time and funding that were not part of the project budget. Changes to these delivered features could also
create additional maintenance issues as the system is upgraded in the future.
Who came up with the green/yellow/blue
color scheme for the Class Status?
SIS is based on a commercial software product and contains a number of delivered features, including the Class
Status colors. Changing these delivered features would require additional time and funding that were not part of
the project budget. Changes to these delivered features could also create additional maintenance issues as the system
is upgraded in the future.
It is important to check the class detail for every class in which you enroll, so you can understand what you are signing up for—and ensure that the class will be what you expect. Under "Instruction Mode," you will find information that indicates whether a class is taught "In Person" (in a classroom with an instructor), or by "Distance Learning," or incorporates some other mode of learning. Selections include:
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Refer to https://assist-erp.osu.edu/sis/WebHelp/
studentcenter/sr/sr_course_catalog.html for more information on instruction Mode.
Current Record: 4088
Create Date: 04-30-2009
Last Reviewed: 09-01-2009
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