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Forwarding Messages Sent Directly to Buckeye Mail



Even if you have signed-up for Buckeye Mail, all official university communications will continue to be sent to lastname.#@osu.edu . Students are not required to use Buckeye Mail -- if you wish, you can have your lastname.#@osu.edu e-mail forwarded to any other e-mail address of your choice (such as Gmail, Yahoo, RoadRunner, etc.), and you will continue to receive your OSU e-mail. Instructions for forwarding your OSU e-mail to another address can be found here: Self-Service E-mail Forwarding.

Unfortunately, it's not possible to automatically forward mail sent directly to lastname.#@buckeyemail.osu.edu . If you've signed-up for Buckeye Mail but no longer using it, and are concerned about missing mail sent directly to your Buckeye Mail address, there are two options.

AUTOMATIC REPLY:
One option is to turn on an automatic reply (sometimes called a "Vacation Message", informing senders that you no longer check that address, and include your new e-mail address. Log on to Buckeye Mail using a supported browser, and go to Options -> Organize E-mail -> Automatic Replies to turn this on.

REDIRECT OR FORWARD INCOMING MESSAGES:
The other option is to redirect or forward all incoming messages to an alternate e-mail address of your choice. This is LIKE automatically forwarding the messages, but with some important differences:

  • *Redirected* mail will NOT include other senders! This means that if a message is sent to you, and also To or Cc other recipients, you won't be able to tell that from the redirected message - those other addresses are NOT included in the redirected message. You won't be able to hit "Reply All" and reach everyone initially copied (or even see that others WERE initially copied).

  • *Forwarded* mail will appear as coming FROM your Buckeye Mail address! The message subject is appended with "FW: ", and the message is actually sent FROM your Buckeye Mail address, TO the forwarding address you've listed. The original sender and other recipients will be visible in the body of the forwarded message.

  • Redirected mail will appear that it was sent directly to the "redirect" address -- you won't see your Buckeye Mail account included in the TO or CC lines.

  • Redirected or forwarded mail will not retain the full Internet e-mail headers of the original message -- this is mostly only needed when dealing with spam or abuse situations, to track the original sending computer.

  • Copies of the redirected or forwarded mail ALSO remain in Buckeye Mail. You can always log in to Buckeye Mail to see the full original headers, other recipients, what address it was initially sent to, etc.

If you'd like to turn on automatic redirects:

  1. Access Buckeye Mail using a Supported Browser.
  2. Near the top-right of the page, click Options.
  3. Click Organize E-mail from the left-hand menu.
  4. On the "Inbox Rules" tab, click the New button.

    Buckeye Mail New Inbox Rule window

  5. Under "When the message arrives, and:", select [Apply to all messages].
  6. Under "Do the following", choose Redirect the message to... or Forward the message to... - see the pros and cons of each outlined above.
  7. This should automatically open an Address Book window. If it doesn't click the "*Select one" link right next to the "Do the following" pull-down menu.
  8. At the bottom of the window, next to "To->", type the e-mail address where you'd like your mail redirected. Click OK.
  9. Click Save



Current Record: 4093

Create Date: 05-05-2009
Last Reviewed: 05-19-2009
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