SIS Account and Financial Aid Information - Autumn 2009
Below are e-mail messages that were sent to Graduate and Undergraduate students during the weekend of August 15, 2009 to provide additional resources for understanding Account and Financial Aid information in the new Student Information System (SIS).
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Dear Graduate Student,
This message contains critical information to assist you in understanding your
account in the new Student Information System (SIS). It will answer questions
you may have about reading your account and understanding how financial aid,
refunds, direct deposit and payments are processed in the new system. Our goal
in sending this detailed information is to help you avoid waiting for a response
to an inquiry by e-mail, telephone, or in person when the autumn term begins.
For your convenience, the information below has been categorized and should make
it easier for you to navigate to your topics of interest. Topics in this message
are:
-Financial Aid
-Refunds and Direct Deposit
-How to Read Your Account Information
-Payments
-Graduate Fee Authorizations and Student Health Insurance
-Guardian Online Access
-Holds
-Additional Online Resources
Please note that your Statement of Account for autumn 2009 will be available
through the SIS Student Center at http://buckeyelink.osu.edu/ beginning
August 19, 2009. Please read the section below on “How to Read Your
Account Information” before logging in to your Student Center.
Financial Aid
-Financial Aid is identified as “pending” on your account until it is disbursed
approximately 10 days prior to the start of the term. To view pending aid,
go to the dropdown menu in your Student Center and select “pending financial
aid”.
-Once your aid is disbursed, it will be displayed as a credit on your
statement of account. If you have aid above your assessment, the credit
balances will be processed within 3 to 4 business days. For more information
on refund procedures, see below. For more information about Financial Aid, see
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/fa/financial_aid.html.
Refunds and Direct Deposit
-You must have an active osu internet user name to receive direct deposits. If you
have not activated your osu internet user name, please go to one of the following
sites:
-Newly admitted for summer 2009 or later: http://admissions.osu.edu/activate.
-Continuing Students: https://acctmgt.service.ohio-state.edu/cgi-bin/KRB1EntryAdd.
-Refunds can be deposited directly into your bank account. To set up or update
your direct deposit information, see
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/sf/sf_account_refund.html.
-If you are expecting a refund, verify that your Permanent and Current addresses
are correct in your Student Center. More information about updating your addresses
is available at
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/general/sc_update_address.html.
-Refund Status – A refund will be issued as result of credits exceeding charges on
your student account. Once your refund is processed, it will display as a charge
on your Statement of Account. If your refund is in process, you can check the
status by clicking the Account Refund link on the home page of your Student
Center, which will take you to your Sallie Mae account page. Note that Ohio
State processes refunds through Sallie Mae.
How to Read Your Account Information
-Your Statement of Account for autumn 2009 will be available through the SIS
Student Center at http://buckeyelink.osu.edu/ beginning August 19, 2009.
After logging into your Student Center, your Statement of Account can be
located by:
-Clicking on the Account Inquiry link in the Finances section.
-Clicking on the Activity tab.
-Then clicking on the “Print Official Statement of Account” button.
-For help navigating your Account and other account related information, see the
Student Account Quick Reference fact sheet at
https://xpedio.oit.ohio-state.edu/xpedio/groups/public/documents/job_aids/
student_account_quick_ref.pdf.
-Please note that the “Account Summary” section on the home page of your
Student Center only contains an overview of the current status of your
account. More detailed information must be obtained from your Statement of
Account.
Payments
-Online Payments – You can pay tuition and fees online by e-check or via mail
or in person by check or money order. As of July 1, 2009, cash payments are
no longer accepted.
-Tuition Option Payment Plan (TOPP) – To sign up for TOPP, see
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/sf/
sf_account_inquiry.html#paymentplan.
Important: To avoid late penalties, check the due dates listed on your
Statement of Account. Note that in most cases your due date is the first
day of classes.
Graduate Fee Authorizations / Student Health Insurance
-For information on viewing Graduate Fee Authorizations and Student Health
Insurance charges and payments on your Statement of Account, see reference
document at
https://xpedio.oit.ohio-state.edu/xpedio/groups/public/documents/job_aids/gfa_shi.pdf
-The Annual Insurance Selection/Waiver Deadline is September 15, 2009, for quarter
students. For more information about enrolling in or waiving Student Health
Insurance, see the Online Student Reference Guide at
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/shi/shi_intro.html.
Guardian Online Access
-The Guardian Login page, which is used for online tuition and fee payments, will be
available before the fall fee deadline. An e-mail will be sent to all students when
access is available.
Holds (Negative Service Indicators)
Beginning autumn term, a hold (sometimes referred to by staff as a “negative
service indicator”) will be placed on your record, and will appear in the
“Holds” section of your Student Center, if your account is more than 15 days
past due. These holds will limit your ability to receive services in the
following way:
*16 – 30 days past due – no diploma, no refund
*31 – 60 days past due – no diploma, no refund, no transcript, no enrollment
verification
*61+ days past due – no diploma, no refund, no transcript, no enrollment
verification, all enrollment activity blocked
You can see detailed information about a hold by clicking on the specific
link for the hold. For more information about holds, see the Online Student
Reference Guide at https://assist-erp.osu.edu/sis/WebHelp/studentcenter/
Additional Online Resources
-For more information about the SIS Student Center, see the Online Student
Reference Guide at https://assist-erp.osu.edu/sis/WebHelp/studentcenter/
-For answers to Frequently Asked Questions about the Student Center, see
http://oaa.osu.edu/sis/student_center_faqs.php
If you need additional assistance in understanding your student account,
or have any other questions, please contact the Student Consolidated
Services Center at:
Email
mailto:scsc@osu.edu
Walk-ins
320 Lincoln Tower
Hours in effect until Sept. 4: 7:30 am – 4:30 pm M-Th, 9:00 am to 4:30 pm F
Hours beginning Sept. 8: 8:00 am – 6:00 pm M-TH, 9:00 am – 4:00 pm F
Call Center
614-292-0300
Hours in effect until Sept. 4: 8:00 am - 4:00 pm M-Th, 9:00 am - 4:00 pm F
Hours beginning Sept. 8: 8:00 am - 5:00 pm M-Th, 9:00 am – 4:00 pm F
--------------------------------------------------------------------------------------
Dear Undergraduate Student,
This message contains critical information to assist you in understanding your
account in the new Student Information System (SIS). It will answer questions
you may have about reading your account and understanding how financial aid,
refunds, direct deposit and payments are processed in the new system. Our goal
in sending this detailed information is to help you avoid waiting for a response
to an inquiry by e-mail, telephone, or in person when the autumn term begins. For
your convenience, the information below has been categorized and should make it
easier for you to navigate to your topics of interest. Topics in this message
are:
-Financial Aid
-Refunds and Direct Deposit
-How to Read Your Account Information
-Payments
-Guardian Online Access
-Student Health Insurance
-Holds
-Additional Online Resources
Please note that your Statement of Account for autumn 2009 will be available
through the SIS Student Center at http://buckeyelink.osu.edu/ beginning
August 19, 2009. Please read the section below on “How to Read Your Account
Information” before logging in to your Student Center.
Financial Aid
-Financial Aid is identified as “pending” on your account until it is disbursed
approximately 10 days prior to the start of the term. To view pending aid,
go to the dropdown menu in your Student Center and select “pending financial
aid”.
-Once your aid is disbursed, it will be displayed as a credit on your statement of
account. If you have aid above your assessment, the credit balances will be
processed within 3 to 4 business days. For more information on refund
procedures, see below. For more information about Financial Aid, see
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/fa/financial_aid.html.
Refunds and Direct Deposit
-You must have an active Buckeye Mail account to receive direct deposits. If you
have not activated your Buckeye Mail account, please go to one of the following
sites:
-Newly admitted for summer 2009 or later: http://admissions.osu.edu/activate.
-Continuing Students: https://acctmgt.service.ohio-state.edu/cgi-bin/KRB1EntryAdd.
-Refunds can be deposited directly into your bank account. To set up or update
your direct deposit information, see
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/sf/sf_account_refund.html.
-If you are expecting a refund, verify that your Permanent and Current addresses
are correct in your Student Center. More information about updating your
addresses is available at
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/general/sc_update_address.html.
-Refund Status – A refund will be issued as result of credits exceeding charges on
your student account. Once your refund is processed, it will display as a charge
on your Statement of Account. If your refund is in process, you can check the
status by clicking the Account Refund link on the home page of your Student
Center, which will take you to your Sallie Mae account page. Note that Ohio
State processes refunds through Sallie Mae.
How to Read Your Account Information
-Your Statement of Account for autumn 2009 will be available through the SIS
Student Center at http://buckeyelink.osu.edu/ beginning August 19, 2009.
After logging into your Student Center, your Statement of Account can be
located by:
-Clicking on the Account Inquiry link in the Finances section.
-Clicking on the Activity tab.
-Then clicking on the “Print Official Statement of Account” button.
-For help navigating your Account and other account related information, see the
Student Account Quick Reference fact sheet at
https://xpedio.oit.ohio-state.edu/xpedio/groups/public/documents/job_aids/
student_account_quick_ref.pdf.
-Please note that the “Account Summary” section on the home page of your
Student Center only contains an overview of the current status of your
account. More detailed information must be obtained from your Statement of
Account.
Payments
-Online Payments – You can pay tuition and fees online by e-check or via mail
or in person by check or money order. As of July 1, 2009, cash payments are
no longer accepted.
-Tuition Option Payment Plan (TOPP) – To sign up for TOPP, see
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/sf/
sf_account_inquiry.html#paymentplan.
Important: To avoid late penalties, check the due dates listed on your
Statement of Account. Note that in most cases your due date is the first
day of classes.
Guardian Online Access
-The Guardian Login page, which is used for online tuition and fee payments, will be
available before the fall fee deadline. An e-mail will be sent to all students when
access is available.
Student Health Insurance
-The Annual Insurance Selection/Waiver Deadline is September 15, 2009 for quarter
students.For more information about enrolling in or waiving Student Health
Insurance, see the Online Student Reference Guide at
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/shi/shi_intro.html.
Holds (Negative Service Indicators)
Beginning autumn term, a hold (sometimes referred to by staff as a “negative
service indicator”) will be placed on your record, and will appear in the “Holds”
section of your Student Center, if your account is more than 15 days past due.
These holds will limit your ability to receive services in the following way:
*16 – 30 days past due – no diploma, no refund
*31 – 60 days past due – no diploma, no refund, no transcript, no enrollment
verification
*61+ days past due – no diploma, no refund, no transcript, no enrollment
verification, all enrollment activity blocked
You can see detailed information about a hold by clicking on the specific link
for the hold. For more information about holds, see the Online Student Reference
Guide at https://assist-erp.osu.edu/sis/WebHelp/studentcenter/.
Additional Online Resources
-For more information about using the SIS Student Center, see the Online
Student Reference Guide at
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/
-For answers to Frequently Asked Questions about the Student Center, see
http://oaa.osu.edu/sis/student_center_faqs.php
If you need additional assistance in understanding your student account, or have
any other questions, please contact the Student Consolidated Services Center at:
Email
mailto:scsc@osu.edu
Walk-ins
320 Lincoln Tower
Hours in effect until Sept. 4: 7:30 am – 4:30 pm M-Th, 9:00 am to 4:30 pm F
Hours beginning Sept. 8: 8:00 am – 6:00 pm M-TH, 9:00 am – 4:00 pm F
Call Center
614-292-0300
Hours in effect until Sept. 4: 8:00 am - 4:00 pm M-Th, 9:00 am - 4:00 pm F
Hours beginning Sept. 8: 8:00 am - 5:00 pm M-Th, 9:00 am – 4:00 pm F
Important Reminder: Don’t Give Your Password Away
Over the past several months, a number of e-mails have been circulating from
sources claiming to be from the Ohio State webmail team or admin managers.
These e-mails ask people to submit their osu.edu e-mail account information
and password, sometimes with personal information such as birth date. *DO NOT
REPLY to these e-mails.* This is a phishing attempt and not a legitimate request.
OSU's account management system does not request information in this format or
through e-mail. You should **never** share your OSU passwords with anyone, not
even help desk or IT support personnel, especially by e-mail. OSU will never
ask you for your password. If you suspect you have given out your password or
account information as a result of one of these attacks, please contact 8Help
and work with them to change your password immediately. For more information on
phishing, check out the Safe Computing phishing page
buckeyesecure.osu.edu/SafeComputing/Phishing.
Current Record: 4155
Create Date: 08-17-2009
Last Reviewed: 08-28-2009
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