OIT Support Center: Ten Newest Entries

Voice Mail: Regular Maintenance Every Other Friday

Tue, 6 May 2008 10:01:06 -0400

The campus Voice Mail system is unavailable for maintenance from 4:00 AM to 6:00 AM every non-payday Friday.

During this period, you will not be able to access your mailbox or leave new voicemail messages.

OSU Surplus

Mon, 5 May 2008 22:02:19 -0400

The Controller's Office has recently moved to a new surplus management system. This requires users to create an account if they are unaffiliated. Upon reaching the surplus site (https://www.ctlr.ohio-state.edu/su/public.aspx) users should be presented with a login (for non-affiliated users), along with these instructions:

Public Buyer

Purchases are subject to University terms and conditions.
Select the Surplus Inventory tab to see the inventory in the Surplus Warehouse.
Select the Buyer Registration tab to register an account and select preferences.
If you have already registered an account with us you can login (on the right) to update and/or view your personal information and preferences.

OSU Employee Buyer

Login with your OSU Internet Username to see items available for purchase in Surplus and in departments.
Select the Sur ...(MORE)

How To Show Full E-mail Headers

Tue, 29 Apr 2008 07:25:32 -0400

Often, to determine the original source of a message, or to troubleshoot the reasons behind an error or bounce of some kind, it is necessary for service desk staff to review the full Internet e-mail headers of a message.

The full Internet headers of a message aren't automatically displayed in most e-mail programs. Below are links to instructions for viewing the full headers in several common e-mail programs:

Power Term Pro "Freezes" or Will Not Accept Input

Mon, 28 Apr 2008 18:15:35 -0400

When a Power Term Pro session to the mainframe receives input in an unexpected place, it may freeze and refuse to accept further input. When this happens, this symbol will appear in the lower left hand corner of the Power Term Pro window, resembling the letter X next to a stick figure:

To correct this problem, press the Reset key. By default, this will be the Control key on the left hand side of the keyboard.

If you wish, you can remap the Reset key to any other key on the keyboard. To learn more about remapping keys in Power Term Pro, see this article.

How to Show Full Headers In Gmail

Tue, 29 Apr 2008 06:43:58 -0400

To get full headers from a message in a Gmail account:

In Gmail, open the message of interest.
Click on the arrow next to the word "Reply," at the upper left of the message:
Select "Show original".
The full headers, plus the text of the message, will appear in a new browser window (or tab, depending on your browser's settings.
Right-click anywhere in this window, then click Select All.
Right-click anywhere in the now-highlighted text, and click Copy.

You can now paste the full text of the message, including headers, into a new email message.

Virus Scan 8.6 Mac: Trial License has Expired

Thu, 24 Apr 2008 12:55:51 -0400

If you receive an error that the trial license has expired after installing Virus Scan 8.6 for the Mac, the cause is most likely having a previous version of Virex that was not completely removed from the system.

To fix this:

Double click the VirusScan Uninstall.command file located in the Virus Scan installation folder.
Supply your Mac OS X administrator password when asked.
Restart the computer.
Re-install Virus Scan.

If you still encounter the error after this process, download Virex from the OSU SLS website and run the Virex Uninstall.command using the same procedure above.

OSU Webmail: Deleted Messages Still Count Against Quota

Wed, 23 Apr 2008 13:02:08 -0400

Some users of the new OSU Webmail system are experiencing a problem where deleted messages still count against their quota, even though the messages have been removed from the mailbox.

The cause of this problem seems to be related to a mail setting which marks messages deleted instead of moving them to the trash. With this setting, you need to manually "Expunge" the deleted messages.

If you are deleting messages from OSU Webmail, but they still seem to be impacting your quota or showing in the Manage Folders view, please do the following:

Log into OSU Webmail.
Navigate to the folder where the size does not reflect the actual amount of messages.
From the View menu, select Deleted.
This should show the messages that have been marked as deleted, but never removed.
Click the Select All button.
From the Actions menu, select ...(MORE)

Digital TV Transition to occur on Feb. 2009

Wed, 9 Apr 2008 17:01:17 -0400

Starting on Feb. 18, 2009 all broadcast TV signals will be digital, requiring a TV with a digital tuner. All high definition TV's (HDTV) and most recent large screen TV's have digital tuners. All TV's sold after March 1, 2007 have digital tuners.

If you have cable or satellite service you are not affected by this transition.

If you have a TV, or computer with TV tuner that only has an analog tuner, you will need a digital to analog signal converter to receive digital TV signals.

To assist with the cost of conversion from analog to digital TV the government created a coupon program worth $40 to purchase a converter box. Each household may receive up to 2 coupons. A web site is available (www.dtv2009.gov) to apply for the coupon and answer questions.

BuckeyePass Frequently Asked Questions

Mon, 14 Apr 2008 07:02:04 -0400

What is BuckeyePass?
What will these be used for?
When will use of the BuckeyePass be mandatory?
I lost or forgot the activation password I chose when I requested my token.
The token has a USB plug on one end. Do I plug it into a USB port on my computer?
I requested a BuckeyePass and haven't heard back yet. Why not?

What is BuckeyePass?: See this article for a description of the BuckeyePass two-factor authentication system.
What will these be used for?: BuckeyePass authentication could be used with any resource that requires a username and password. In practice, the int ...(MORE)

Resetting BuckeyePass PINs with Q&A

Tue, 8 Apr 2008 16:08:50 -0400

If you have forgotten your BuckeyePass (SecureID) PIN and previously filled out the Q&A, you can reset it online. Go to the BuckeyePass website. Login with your OSU Internet username and password.

Once logged, select Change Your PIN.
For "Authentication Method", select Q&A.
Click Next.
Enter the user ID(username)and then click Next
Enter the answers and click Next
Confirm them and click Submit
Select a PIN Creation Method from the drop down menu. Select "I will enter my own PIN" and click Next
Enter a New PIN and Confirm PIN. Then Submit

The PIN has been reset and should work immediately.