OIT Support Center: Ten Newest Entries

Eudora: Migrating mail to Outlook Express

Wed, 31 Dec 1969 19:00:00 -0500

Import Messages:

Launch Outlook Express

If this is the first time you are using Outlook Express, you will be asked to set up an Internet Mail account. You can either:

Create a new Internet mail account
Use an existing Internet mail account (Eudora Pro or Light)

Upgrading is preferred, but if the option is not available, create a new account.

If creating a new account, see article http://8help.osu.edu/34451.html for more details.
If using an existing account:

Click Next.
You will be presented with the settings from your existing account in Eudora. Verify that the settings are correct.
If everything is correct, check Accept settings and choose Next.
Finally select Finish. At this point we are now configured to check for new emails, but have not imported any of the old messages.

From the File menu, select Import and then Messages. You will be presented with a list of email programs to choose from. Select Eudora Pro or Light (through v3.0. Your actual version of Eudora may differ, but the process is the same. Choose Next.
Outlook Express will try to find your Eudora profile and will place the path to it on this screen. If the box is blank, choose the Browse button. Browse to the location of the Eudora profile. This will generally be :

C:\Documents and Settings\<username>\Application data\Qualcomm\Eudora

(If you are unsure as to where your Eudora files are located, contact
your local IT support staff or the OIT Help Desk for assistance).

Once this is selected, click OK and then Next. You will now be asked which mailboxes to Import. If you do not want to import all of the mailboxes, choose 'Selected folders". Hold down the "CTRL" key on your keyboard and then select each mailbox to be imported. Click Next.
This will begin the import process. The amount of time will depend on the number of messages you have in Eudora. Once it has completed, click Finish.

Email attachments: Eudora treats attachments differently than Outlook Express does. As a result, attachments are not imported into Outlook Express. Instead, a note is added at the bottom of messages that had attachments as to where the attachment is located. This location will be the Eudora attachment directory. This is typically located in your Eudora profile (used above during the importing) but may be set to something else. Take note of this location for future reference. If you delete the Eudora attachment directory, all of those message attachments will be lost.

Import Address:

If not already open, launch Outlook Express.
From the File menu select Import and Other Address Book.
Choose Eudora Pro or Light Address Book from the list provided and choose Import.
This will immediately begin the importing. If there are duplicate addresses found, you will be asked if you would like to overwrite them with the imported addresses. Once you have answered this question for all duplicate entries, a confirmation box will appear, telling you it is completed.
Choose the Close button on the Import tool and examine your newly imported address by selecting the "Addresses" button on the toolbar.

Eudora: Migrating to Mozilla Thunderbird on the PC

Wed, 31 Dec 1969 19:00:00 -0500

To migrate your e-mail from Eudora to Mozilla Thunderbird on the PC:

Download and install the latest version of Thunderbird from http://www.mozillamessaging.com
When starting Thunderbird for the first time, you will be prompted to import from Eudora.
Click Next to perform the import.
Once the import is finished, you can choose to set Thunderbird as your default e-mail client.

Eudora Feature	Location in Thunderbird
Address Book*	Tools -> Address Book
Filters	Tools -> Message Filters
Signature	Tools -> Account Settings -> Click the Account Heading (It will be named "Eudora Settings" for the imported account.)
Stationary	Create new message, setup as desired, File -> Save As -> Template

*Your Eudora Address book is imported as a separate address book in Thunderbird. You can consolidate them by opening Thunderbird's address book and dragging everything from the "Eudora Nicknames" address book into the "Personal Address Book". Once you have confirmed all addresses have been moved, right click and delete the "Eudora Nicknames" address book.

Buckeye Mail: Error 0x8004920a - Problem with Server Configuration

Thu, 01 Jul 2010 00:00:00 -0400

Some users of the Buckeye Mail service may experience the following error when logging into Buckeye Mail:

"LiveId authentication code has returned error 0x8004920a, indicating that there is a problem with your server configuration. Please check the Application Event Log for detailed information and correct the problem."

If this happens:

Access http://login.live.com
Click Sign Out at the upper right or Sign in with another e-mail address at the left.
Access http://buckeyemail.osu.edu
Click Sign in with a different account if the Buckeye Mail address is saved.
Sign in again with the Buckeye Mail address and password.

Carmen: Verify Enrollment [Users]

Thu, 01 Apr 2010 00:00:00 -0400

All users have access to the Carmen Access Summary: a new widget that lists all enrollments in Carmen (including courses not yet active). Look for the link in the upper-right corner of the home page:

Clicking on this link will get you to the Carmen Access Summary page:

Courses that have a green "Yes" in the "Activated by Instructor" column, then the instructor has enabled student access. More to the point, if there is a "No" there, then the course is not yet visible to students. When/if the course is made active, it will appear in the My Courses list on the My Home page.

NOTE: We ask that students please wait until two full days have passed after a schedule change to report a course missing.

New Apple Operating Systems No Longer Available Through Site Licensing

Thu, 12 Nov 2009 00:00:00 -0500

In the past, Site Licensing has been able to offer Apple Operating System (MacOS) licenses at a deeply reduced rate to the University community by purchasing the licenses in bulk on the Education Volume License Agreement (EVLA). With the advent of the Apple Education License Program (AELP), the EVLA has been discontinued. Site Licensing is unable to purchase in the way that we have in the past and the opportunity for bulk-purchase savings cannot be realized at this time.

Because of this change in licensing, the best price for Apple operating systems, including Snow Leopard, is by purchasing directly from an authorized Apple reseller.

Apple currently offers Mac OS X 10.6, an upgrade from 10.5, for $29. They do not sell older versions. You may view pricing for this upgrade at: http://images.apple.com/education/pricelists/pdfs/11-10_Education_FG.pdf

Upgrades to MacOS X 10.6 are available only to users of MacOS X 10.5; previous versions are *not* available for upgrade licenses, and will require the purchase of a Mac Box Set ($169) to comply with the license requirements for upgrades.

For pricing, customers may contact Randy Wright or Matt Feeman. Additionally, both WiredOut and the Wexner Center Store are authorized Apple resellers and carry Mac OS X 10.6 (Snow Leopard) upgrades.

Site Licensing has a very limited number (26 total) of MacOS X 10.5 copies available for departmental use at the discounted price of $39.60/copy (100W). There is no media available for these copies, but the 10.5 media will be uploaded to the Site Licensed Software Coordinator site for SLSC's who need access. Once Site Licensing has sold through these 26 Mac OS X 10.5 licenses, however, no further 10.5 licenses will be available.

One option for users faced with the purchase of a new license is to compare the price of the new license with the cost of a 10.5 license purchased through Site Licensing and an upgrade license purchased through Apple ($39.60 + $29 = $68.60).

Questions regarding this change should be directed to Michael Dangler dangler.8@osu.edu.

Installing a New SigmaPlot License Code (Renewing SigmaPlot)

Wed, 12 Aug 2009 00:00:00 -0400

The OIT site-licensed version of SigmaPlot is licensed annually and the license code must be renewed annually. You must wait until your license expires, at which point you will not be able to start Sigmaplot. There is no grace period! Instead you will get a somewhat cryptic dialog box:

No license found.
"Handle used on call did not describe a valid licensing system context. The license associated with the current context has expired. This may be due to a time-restriction on the license.
Application has not been given a name."

When you click OK, a License dialog will come up:

"Your trial version of SigmaPlot has expired. You can upgrade this trial license to a full license by contacting one of the sales office listed below. Give the sales person the following code to receive a discount: DLSPW95-001." (this discount code may vary)

Below this message are three buttons: Activate | Update | Close.

Choose Update. You will then see a dialog: Update SigmaPlot License.

Choose the License File button. Then click on the Browse to browse to the location of the license file where you have stored it on your hard drive. Select the license file and click Open. You should now see "license updated, please restart the application for the new license to take effect".

At this point your license code should be updated.

IE8 and OSU Administrative System (i.e. HR/SIS, Financials and eReports)

Sun, 12 Apr 2009 00:00:00 -0400

IE8 and OSU Administrative System (i.e. HR/SIS, Financials and eReports)

Internet Explorer 8 (IE8) is certified for use with Oracle’s PeopleSoft-based systems but not yet fully certified for use with eReports at this time. Also, staff using eStores will require a setting change to IE8. (See "Additional Resources" re: IE8 and eStores)

Known issues with using IE8 with eReports include the inability to access parameter pages or static file content.

The eReports Team still recommends IE7 as the primary browser for use with eReports. The Mozilla Firefox browser is recommended for users who don't have an option to run IE7.

Additional Resources:

Technical Support Information for OSU Administrative Systems:

http://oit.osu.edu/hrfin/techsupport.html

Download Page for Firefox Browser:

http://www.mozilla.com/en-US/

Job aid for IE8 and eStores

eStores Ketera Functionality and IE8
The IE8 version of Internet Explorer version requires some setting changes so that the Ketera functionality in eStores performs correctly. Use the steps below to make the appropriate IE8 setting changes:

Select Tools on the IE8 Menu Bar.

Select Compatibility View Settings from the Tools Menu.

Type ketera.com in the Address of Website to add to Compatibility View field.

Click [Add].

Verify that Ketera.com appears in the Websites in Compatibility View window

Click [Close].

With the above changes are made to the IE8 settings, users will be able to access Ketera like IE7.

Buckeye Mail: "This account does not have an Outlook Web App mailbox"

Mon, 01 Nov 2010 00:00:00 -0400

Some users of Buckeye Mail are reporting the following error after logging in:

This account does not have an Outlook Web App mailbox.

The user name and password you entered isn't associated with your e-mail account at Outlook.com. To access this account, sign out and then sign back in using the Windows Live ID provided by your administrator

This is typically the result of being signed into another Microsoft e-mail service, such as Hotmail, MSN, etc.

To fix this, go to http://login.live.com and click on Sign Out in the upper right corner.

If Sign Out is not an option, try clicking Sign In with Another E-mail Address instead.

After doing so, you should be able to login at http://buckeyemail.osu.edu

OSU Wireless-Network: Setup for Windows Mobile 6

Wed, 31 Dec 1969 19:00:00 -0500

To configure a Windows Mobile 6 device for OSU Wireless:

NOTE: If you have not already done so, create an OSUWireless Username and Password at the OIT Account Management site.

Ensure wifi is turned on:

1. Start by opening up settings (start â�� settings) and tapping on the wifi settings icon.

2. Tap on osuwireless, or use the up/down pad to select it, and click connect.

-Windows mobile correctly defaults to the proper settings, so you can simply click next, however here are the correct settings:

-Connects to: Internet ->Next
-Authentication: WPA
-Data Encryption: TKIP ->Next
-EAP Type: PEAP ->Finish

3. The screen will show â��Connectingâ�� next to 'osuwireless' for a moment, and then prompt you for your username and password:

- User name: Name.#w
- Password: your wireless pwd
- Domain: blank
- Check Save password
- Hit OK

4. You will see Connecting again, and then finally, Connected.

Buckeye Mail: Temporary problem with remote server - error 0x80049234

Wed, 31 Dec 1969 19:00:00 -0500

Some users may have problems logging into Buckeye Mail, immediately receiving the following error:

"LiveId authentication code has returned error 0x80049234, indicating that there is a temporary problem with the remote server. Please check the Application Event Log for detailed information and retry the operation later, it will likely succeed."

If you are using a bookmark, make sure the bookmark is just http://buckeyemail.osu.edu (Not https, which will fail to load).

If you have the very long URL of the login page bookmarked:

https://login.live.com/ppsecure/post.srf?wa=wsignin1.0&rpsnv=11&ct=1258741....etc.

...it will cause this error.