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Ohio State University logo Office of Information Technology Systems Status Page

Customer Interaction Center (OSU's Call Center product) maintenance planned for Sunday, 4/13/08
Outage Type: CurrentStatus: Defunct
Effective Date: 04-13-2008 08:00:00Expected Expiration: 04-13-2008 12:00:00
Affected Systems: Telecommunications/Cable TV

On Sunday, April 13, 2008, from 8 AM to 12 noon, OIT will perform standard monthly maintenance on the Customer Interaction Center system (Ohio State's Call Center product). Due to system redundancy, campus call centers open during the maintenance window should remain operational and logged into the system and will not need to be rerouted to the emergency back-up system. Call centers that are operational during the scheduled maintenance window include:

- OIT Technology Support Center (8-HELP)
- Student Affairs Facilities (2-HELP)
- Student Affairs IT Support / RESNET (2-5700)
- Vet Hospital - Small Animal (2-3551)
- Vet Hospital - Large Animal (2-6661)

Questions regarding this planned maintenance should be directed to OIT at 688-HELP.